QQGalaxy Privacy Policy – Your data is safest with us
We value your personal information more than our own assets. Here you'll find full details on how every piece of data is collected, stored, and protected at qqgalaxy.
qqgalaxy treats your privacy with the utmost importance. This policy is written entirely in Bengali so every member can understand it with ease. If you have any questions, At the Help Center Get in touch.
This privacy policy qqgalaxy Applicable to all members and users of the platform. By using our services through the qqgalaxy website, mobile app, or any other channel, you are deemed to have agreed to the terms of this policy.
We understand how important personal data protection is in the digital age — especially on platforms involving online payments and betting, where privacy concerns are completely understandable. qqgalaxy takes those concerns seriously, which is why this policy is written in plain, straightforward language so every member can clearly understand what we do — and don't do — with their information.
In brief: qqgalaxy does not sell your data, share it with third-party advertisers, or collect it beyond what is necessary.
If you have any questions about this policy, email us at support@qqgalaxy.click or At the Help Center reach us via live chat.
Qqgalaxy collects only the information that is genuinely necessary. Requesting unnecessary or excessive data goes against our policy. The information we collect falls into three categories:
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Age & identity verification |
| Contact Information | Mobile number, email address | Account Management & Notifications |
| Financial information | BKash/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Technical information | IP address, device type, browser | Security Assurance & Service Improvement |
| Usage information | Betting history, preferred games, and login times | Personalized Experience & Responsible Gaming |
We do not collect data from minors, and any such data discovered is deleted immediately. qqgalaxy never collects sensitive information such as religion, political views, or ethnicity.
Qqgalaxy collects information through various means, always with full transparency:
- Directly from you: Information you provide during registration, identity verification, or when contacting support
- Automatically: Technical information collected through cookies and analytics while you use the platform
- From our payment partners: Information required to process transactions via bKash, Nagad, or Rocket
- From Verification Authorities: Valid government-issued documents are verified for identity and age verification purposes
We never purchase information about you from third parties or scrape your data from social media.
Qqgalaxy uses your information only for specific, legitimate purposes. Each purpose is clearly explained below:
- Account management & verification: Your information is used to complete your registration, verify your age and identity, and maintain the security of your account.
- Payment Processing: To process deposits and withdrawals and to maintain transaction records.
- Service Improvement: Analyzing your usage patterns to improve and enhance the platform.
- Personalized Experience: To show you relevant offers and content tailored to your preferences.
- Contact: Sending important updates, security alerts, and promotional offers.
- Legal obligations: To meet relevant legal requirements and to prevent fraud and money laundering.
- Responsible Gaming: To monitor gaming behavior and provide timely support if any potential issues are identified.
You can opt out of marketing emails or notifications at any time through your account settings.
qqgalaxy never sells your information. However, in certain circumstances, limited information may be shared with trusted partners:
- Payment Providers: Information necessary to process transactions with bKash, Nagad, Rocket, and others is shared in fully encrypted form
- Identity Verification Services: With licensed verification agencies to verify NID and passport documents
- Technology Service Providers: For cloud storage and server services – however, they are not permitted to use your data for their own purposes
- Law enforcement agencies: Only when required by a lawful legal order or directive
qqgalaxy never shares your information with advertising companies, data brokers, or third-party marketers.
All our partners are contractually bound to uphold the same privacy standards. Any partner found in breach of this agreement will be immediately terminated, and legal action will be taken if necessary.
Qqgalaxy follows the highest industry standards to keep your data secure. Our security framework is structured across the following layers:
Qqgalaxy conducts regular security audits and commissions penetration testing through third-party cybersecurity experts. In the event of a security incident, affected members will be notified within 72 hours.
Never share your password with anyone. qqgalaxy will never ask for your password over the phone or by email.
A cookie is a small data file stored in your browser. qqgalaxy uses cookies to enhance your experience. Below is a list of the cookies we use:
Use your browser settings or our Cookie Preference Panel to disable optional cookies. Please note that disabling essential cookies may affect the functionality of certain services.
As a qqgalaxy member, you have several important rights regarding your own data. To exercise any of these rights, please contact our support team:
To exercise any of these rights, email support@qqgalaxy.click. qqgalaxy will respond within 30 days.
Qqgalaxy does not retain data beyond what is necessary. Separate retention periods are defined for different types of information:
- Active Account Data: For as long as your account remains active
- Transaction Records: Up to 7 years after the last transaction (legal obligation)
- Communication History: 3 years after last contact
- After Account Closure: Everything except legally required data is deleted within 6 months
- Technical Logs: Up to 90 days
Once the retention period expires, data is automatically and permanently deleted — no manual action required.
Qqgalaxy may update this privacy policy from time to time. Revisions may be made when new services are added, laws change, or technological updates require it.
When significant changes are made:
- A notification will be sent to your registered email address
- A pop-up notice will be displayed in the app
- The "Last Updated" date at the top of this page will change
Continued use of qqgalaxy after any changes take effect constitutes acceptance of the updated policy. If you object to any changes, you may request to close your account.
For any privacy-related complaints or enquiries, write to us at support@qqgalaxy.click. We will respond within 7 business days.
The Core Pillars of qqgalaxy's Data Protection
Six core principles guide how we protect your privacy
Your information is safe – join us today!
Your data is protected to the highest standard at qqgalaxy. Register today and welcome to Bangladesh's most trusted platform!